1st Source Bank has the best branches in the Midwest, a recognition of the bank’s superior customer experience, according to The MSR Group, a top research firm that specializes in the customer experience in retail banking. 1st Source received the ranking from among 50 top banks in the U.S.
The MSR Group conducted more than 5,000 interviews to determine winners of its Best in Retail Banking Awards. According to Joel Vaslow, Chief Operating Officer of The MSR Group, the award recognizes “a select group of banks who not only want to provide quality service, but have shown the dedication and persistence to deliver superior experiences to their customers.”
“It is an honor to be recognized by our own clients as the best in the Midwest,” said Jim Seitz, 1st Source President. “Providing our clients an outstanding banking experience is what we strive to do and this award demonstrates that we are succeeding at doing just that.”
1st Source Corporation, parent company of 1st Source Bank, has assets of $5.01 billion and is the largest locally controlled financial institution headquartered in the northern Indiana-southwestern Michigan area. The Corporation includes 82 banking centers, 22 1st Source Bank Specialty Finance Group locations nationwide, eight Trust and Wealth Management locations and ten 1st Source Insurance offices. For more than 150 years, 1st Source has been committed to the success of the communities it serves. For more information, visit www.1stsource.com.