Thursday, the Neonatal Intensive Care Unit at Saint Joseph Health System (SJHS) announced it has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in health care consumer and workforce engagement. Press Ganey recognizes SJHS as a top-performing healthcare organization achieving the 95th percentile or above for performance in patient experience in the NICU.

The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading health care organizations. The annual award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.

“Press Ganey is honored to recognize Saint Joseph Health System as one of the nation’s leaders in NICU patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by SJHS’s incredible efforts and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.” 

The SJHS NICU continually strives for improvement in care and the patient experience. The recent addition of NicView streaming cameras allow families to remain connected to their babies even when they cannot be physically present.

In addition, the NICU team has completed several initiatives that are focused on improving communication to families from time of admission until time of discharge. These initiatives were developed from a desire to maintain quality and patient experience as top priorities.

“Saint Joseph Health System is pleased to be recognized for the critical work performed in our NICU. The award reflects our colleagues’ hard work and dedication to ensure the best possible care in our NICU and all aspects of care provided by Saint Joseph Health System,” said Loretta Schmidt, SJHS Chief Nursing Officer.

To learn more about SJHS, visit