PNC Bank at 1419 North Michigan Street in Plymouth will be closing this spring.
Marcey Zwiebel, Director of Corporate Public Relations said in an email to WTCA, “We constantly evaluate our branches, together with our other available channels of banking, to ensure that they are most effectively meeting our customers’ needs. As a result of these evaluations, the decision was made to consolidate the Plymouth Branch with the Ireland Branch, located at 4501 S. Michigan St., in South Bend. The Plymouth Branch will close April 16, 2021 at 3 p.m.”
In a letter to local PNC customers, James Paul the Executive Vice-President said, “We understand that these are uncertain and difficult times. That is why, until this transition occurs, we remain committed to serving you with as minimal further disruption as possible.” The letter goes on to say, “It is important to note that uncertainly related to the COVID-19 pandemic could impact the planning process for this transition. We will do everything we can to communicate changes with you.”
Zwiebel said in her email, “There are more ways to bank with PNC than ever before via online, mobile, ATM, phone, etc., and we have continued to see our customers taking advantage of the investments we have made in these channels by altering the ways in which they have been banking with us. Consider that approximately 75 percent of consumer customers used non-teller channels for the majority of their transactions during the third quarter of 2020. Additionally, during the third quarter, deposit transactions via ATM and mobile channels were 67% of total deposit transactions. These shifts in the way customers are conducting their banking transactions are important inputs that inform our branch consolidation decisions.”
